Find answers about The Redemption Project's U.S. store launch, eBooks, online courses, apparel and learning resources. For a product or order question, email customerservice@theredemptionproject.shop. Please include your order number when you have one.
What does The Redemption Project sell?
The store brings together faith-forward apparel and TRP Originals, books and eBooks, online courses, and practical learning resources. The United States is the first public-release market. International physical collections remain staged until their release checks are complete.
How do I choose an apparel size?
Use the size chart on the individual product page. Different garments can have different fits. Compare the listed measurements with a garment you already own rather than assuming every TRP item uses the same sizing.
Are printed books and eBooks the same purchase?
No. Check the product's format and edition before ordering. An eBook is a digital file; a printed book is a physical product. One does not include the other unless the listing explicitly describes a bundle.
How are digital products delivered?
Digital listings identify the file format or access included. Active digital products use Shopify Digital Products for buyer delivery. After purchase, follow the download or access instructions associated with your order.
How are online courses delivered?
General TRP online courses are sold individually. After purchase, Shopify Digital Products delivers the course-access link associated with that product. Unless the listing states otherwise, one purchase is for one individual learner. Client-specific, event-specific and commissioned course versions are not part of the public course catalog.
Browse Courses & Training or read the digital licensing terms.
Can I share classroom resources with my students or colleagues?
Follow the license shown on the product page. Our standard single-educator license permits use with that educator's own students, including an access-controlled classroom environment, but does not grant a school-wide, department-wide or resale license. Contact us for broader use.
Where do you deliver physical products?
Checkout shows the destinations and shipping methods available for the items in your cart. U.S. physical products will appear only after their fulfillment route is ready.
Does Express shipping mean immediate production?
No. Production and carrier transit are separate. A faster shipping service does not remove the time required to make or prepare a product.
Can I change or cancel an order?
Contact support as soon as possible with the order number and requested change. Changes depend on the product and whether production or dispatch has begun. We will explain the available options; this does not limit any rights you have under applicable consumer law.
What should I do about a damaged item, wrong product or missing download?
Email support with your order number and a description of the problem. For a physical-product issue, clear photographs can help us investigate. Do not send a return to a printer or an old address before receiving the correct return instructions. For a download issue, tell us the device, file type and error message, but do not email passwords or full payment-card details.
Where can I find TRP's journalism and other work?
Visit The Redemption Project newsroom for reporting and the broader project.