Contact

For questions about The Redemption Project store, email customerservice@theredemptionproject.shop or use the contact form below.

Help with an order

Include your order number, the email address used at checkout and a short description of the problem. For an address correction or cancellation request, contact us as soon as possible. An email request does not by itself stop production or dispatch; we will confirm the available options.

Damaged, incorrect or missing physical items

Tell us which item is affected and include clear photographs when relevant. Keep the packaging while the issue is being reviewed. Ask for the correct return instructions before sending anything to a printer or another address.

Digital downloads and eBooks

Include the product title, your device, the file type and any error message. Check the order instructions and your spam or junk folder for delivery messages. Do not post or forward your purchased files publicly when asking for help.

Sizing and product questions

Send the product name and the size or fit you are considering. Each garment has its own fit; our Size & Fit guide explains how to compare measurements before ordering.

Educator and institutional licensing

For use beyond one educator's own classes, tell us the resource, organization, number of educators or users and intended use. Read Digital Products & Licensing before sharing materials with a school, department, agency or other organization.